At Sparrow & Grace Hair Studio, our goal is to ensure every guest leaves feeling confident and cared for.  While we stand behind the quality of our services and products, we do have a few policies in place to maintain fairness and consistency for all of our clients and staff.

Your appointment is reserved especially for you. You will receive an automated text and/or email several days before your appointment as a reminder. While we understand that life happens and schedules can change, we kindly ask for at least 48 hours' notice for any cancellations or rescheduling.

Late Cancellations

Appointments cancelled with less than 48 hours' notice will be subject to a 50% charge of all scheduled service(s). This fee can be paid over the phone the day of your missed appointment prior to rescheduling. 

No-Shows

Clients who miss their appointment without notice will also be charged 50% of the scheduled service(s). This fee can be paid over the phone the day of your missed appointment prior to rescheduling.

We operate on a cancellation/waiting list, so by letting us know your change of plans 48 hours in advance, we are able to contact those who are patiently waiting. We truly value your time and appreciate your understanding as we do our best to accommodate all of our clients.

Services

Due to the nature of our work, we do not offer refunds on any salon services. If you are unsatisfied for any reason, please let us know within 7 days of your appointment. We are happy to make adjustments to ensure you're happy with the results.

Retail Products

We are unable to offer refunds on retail products such as shampoos, conditioners, or styling products. However, if a product is unused or has only been used once and just isn't the right fit, we are happy to offer an exchange or store credit within 14 days of purchase.